Common merchant questions

How do I make a campaign show on Shopify?

• Connect the Shopify store in Integrations.
• Open the Shopify theme editor and enable the CoroBlock app embed in the active theme.
• Save the campaign, configure targeting and triggers, then publish it.

How do I connect WooCommerce?

• Install and activate the CoroBlock WordPress plugin.
• In CoroBlock, open Integrations → WooCommerce, enter the store's public HTTPS URL, and choose Connect in WordPress.
• Confirm the signed pairing request in WordPress Admin → Settings → CoroBlock.
• No WooCommerce Consumer Key or Consumer Secret is required for the current CoroBlock storefront integration.

Why is my popup not showing?

• The campaign may still be in draft mode or inactive.
• Shopify: the app embed may not be enabled in the active theme.
• WooCommerce: the WordPress plugin may be inactive, disconnected, or its storefront loader may be disabled.
• Targeting, URL filters, device rules, frequency, delay, scroll, inactivity, or exit behavior may be suppressing the popup.

What does CoroBlock cost?

The current CoroBlock plan model is Free at $0/month and Pro at $29.90/month. Free includes up to 10,000 popup views per month and one active campaign. Pro removes the popup-view and active-campaign hard limits.

Shopify paid subscriptions are handled by Shopify Managed App Pricing. WooCommerce Marketplace billing is a separate integration and will be activated through Woo's approved SaaS billing flow when the Marketplace product is accepted.

Will I be charged twice if I use more than one platform?

Store billing is platform-specific. CoroBlock should not silently create a second paid subscription. A merchant must explicitly select or approve the paid plan in the channel where billing is offered.

Can CoroBlock break WooCommerce cart or checkout?

The CoroBlock WordPress bridge is intentionally thin. It uses WordPress's native script enqueue path and does not query WooCommerce products, orders, carts, or customers on storefront requests. It does not modify WooCommerce checkout fields or payment-method lifecycle code.

Does CoroBlock depend on Elementor?

No. The WordPress bridge does not require an Elementor-specific renderer. The storefront popup runtime is isolated from the host page and is designed to work independently of the theme or page builder.

Can I create campaigns with AI?

AI campaign generation is a Pro feature. Pro merchants can start from a prompt, let CoroBlock generate a structured popup campaign, and continue editing it in the visual builder before publishing.

What information should I send to support?

Send your store domain, Shopify or WooCommerce, campaign ID if available, the affected page URL, whether the issue is in preview or live storefront, and a short expected-versus-actual description. Do not email private API keys, access tokens, WordPress administrator passwords, or other secrets.