Help with setup, publishing, billing, and storefront issues

Contact CoroBlock support

Merchant support email: support@coroblock.com

When you contact support, include your store domain, platform (Shopify or WooCommerce), campaign ID if available, the page URL where the issue happened, and what you expected versus what happened.

Fastest self-serve resources

• Use the FAQ for common installation, preview, publishing, billing, and connection questions.
• Use the documentation hub for Shopify and WooCommerce setup, campaign creation, preview, and publish workflows.
• Use the changelog to check whether a reported issue has already been fixed or behavior has changed.

Before opening a ticket

• Confirm the correct store is connected in Integrations.
• Shopify: confirm the CoroBlock app embed is enabled in the active theme.
• WooCommerce: confirm the CoroBlock WordPress plugin is active, paired, and its storefront loader is enabled.
• Confirm the campaign is saved and active before testing on the storefront.
• Check URL targeting, device targeting, delay, scroll, inactivity, and frequency rules that may suppress the popup.
• For preview or publish issues, tell us whether the problem appears in editor preview, storefront preview, or the live storefront.

Security and account help

Never send Shopify access tokens, WooCommerce Consumer Secrets, WordPress administrator passwords, Supabase service keys, or other private credentials by email. CoroBlock support should not need those values to diagnose normal storefront setup issues.